How social performance indicators and leadership contribute to the development of non-profits an approach to long-term care homes

Presently, non-profit organisations (NPOs) are increasingly representative in society and largely contribute to the economic social development of countries. This is linked creation value through their proximity citizens, flexibility, sensitive format, since most NPOs service providers. Our paper focuses on long-term care (LTC) homes, a very particular type NPO, aims understand how performance indicators leadership such organisations. For that purpose, we will identify important main characteristics. results provide better understanding sector, intend raise awareness importance NPO boards' characteristics traits, emphasising need for more professionalised management style.